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  • How to Unlock An Email Account
  • How come my image is showing in Firefox, Chrome & Safari but not in Internet Explorer?
  • How come my image is showing in Firefox, Chrome & Safari but not in Internet Explorer?
  • When I try to open a file I am not prompted to download the file in Internet Explorer.
  • How come I cannot open Microsoft XLSX files?
  • How to Uninstall Internet Explorer 8
  • How To Setup Microsoft Outlook 2002 Email Client
  • How do I change the name of my menu items?
  • How do I disable Passive (PASV) mode in WSFTP?
  • How do I disable Passive (PASV) mode in Internet Explorer?




  • HOW TO UNLOCK AN EMAIL ACCOUNT

    Question:

    An email box says that it is locked out. How do I unlock the box?


    Solution:

    1) In order to unlock an email account, log into your Email Administration area at, http://mail.domainname.com, using the email administrator login information.

    2) Click on the Web Mail link in the top right hand corner.

    3) Click on the User Administration link on the left hand menu.

    4) Locate and click on the user that is locked out.

    5) Uncheck “Web Account Suspended” and make sure that “Account Enabled” is checked and if you wish to grant web access that “Allow Web Access” is checked.

    6) Click the Save button. The email address should now be unlocked.






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    HOW COME MY IMAGE IS SHOWING IN FIREFOX, CHROME & SAFARI BUT NOT IN INTERNET EXPLORER?

    Question:

    How come my image is showing in Firefox, Chrome & Safari but not in Internet Explorer?




    Solution:

    Your image is saved as CMYK (which is for print) format but Internet Explorer will only display a RGB (for Internet) image. You will want to save your image as RGB and then re-upload it and it will display in Internet Explorer.






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    HOW COME MY IMAGE IS SHOWING IN FIREFOX, CHROME & SAFARI BUT NOT IN INTERNET EXPLORER?

    Question:

    How come my image is showing in Firefox, Chrome & Safari but not in Internet Explorer?




    Solution:

    Your image is saved as CMYK (which is for print) format but Internet Explorer will only display a RGB (for Internet) image. You will want to save your image as RGB and then re-upload it and it will display in Internet Explorer.






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    WHEN I TRY TO OPEN A FILE I AM NOT PROMPTED TO DOWNLOAD THE FILE IN INTERNET EXPLORER.

    Question:

    When I try to open a file I am not prompted to download the file in Internet Explorer.




    Solution:

    Your Internet Explorer’s security settings are set to not download. To change this setting follow the below instructions:
    1) Click on Tools | Internet Options
    2) Click on the Security tab
    3) Click on Custom Level
    4) Under the Downloads section there is an option that states, “Automatic prompting for file downloads”. Mark the Enable radio button

    5) Click OK | Click Apply & OK






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    HOW COME I CANNOT OPEN MICROSOFT XLSX FILES?

    Question:

    How come I cannot open Microsoft XLSX files?




    Solution:

    The new version of Microsoft Excel saves the xlsx type as a zip file so unfortunately Savvy will be unable to open it. Instead save your Excel files as an .xls format (Excel 97-2003 Workbook).






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    HOW TO UNINSTALL INTERNET EXPLORER 8

    Question:

    How to Uninstall Internet Explorer 8


    Solution:

    Follow the steps in the below link to uninstall Internet Explorer 8.

    http://support.microsoft.com/kb/957700






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    HOW TO SETUP MICROSOFT OUTLOOK 2002 EMAIL CLIENT

    Question:

    How do I setup my Microsoft Outlook 2002?


    Solution:

    Step 1
    Open Microsoft Outlook.


    Step 2
    On the Tools menu, select Email Accounts


    Step 3
    Mark Add a new email account, click Next.


    Step 4
    Mark POP 3, click Next


    Step 5

    Enter in your Name, your email address (in the format of userid@yourdomainname.com), & your User Name & Password.

    NOTE: We HIGHLY recommend using your ISP's (Internet Service Provider) SMTP Server . This is due to certain ISP's installing Port Blocking on the Sending Port 25.

    Now, you'll be asked to provide the names of the mail server s you use.  Here is the information you need to know:

    • Incoming mail server is mail. followed by yourdomainname.com.
    • Outgoing mail server is mail. followed by yourdomainname.com.

    Enter the information as shown here:


    Step 6
    Click on the More Settings button. Click on the Outgoing Server tab. Check My server requires authentication. Mark Use same settings as my incoming mail server .


    Step 7
    Now, click OK, click Next, click Finish to save all of your information! 


    Helpful Pointers for using Outlook:

    • Outlook (OL) automatically checks for new messages periodically while the program is open and you are connected to our service.  If at any given time you want to force the software to check for messages immediately, simply click the Send and Receive button in Internet Mail.
    • If OE seems to hang while sending and receiving messages, you can restart that process by telling it to Stop and then click Send and Receive again.
    • To write a new message, simply click on the New Mail button.  Make sure you enter in the full Internet e-mail address correctly to ensure the message gets where it's supposed to go.
    • When replying to a message, just click the normal Reply button.  This will send your reply to the author of the message that you're replying to.
    • If a message you're replying to was sent to a group of people, you can click the Reply to All button to send your reply to everyone on the list, but it is advised that you do this only when necessary.





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    HOW DO I CHANGE THE NAME OF MY MENU ITEMS?

    Question:

    How do I change the name of my menu items?


    Solution:

    To change the navigation menu names,  log into your admin area and click on Pages | Navigation Menu. Then pull up the menu item you wish to change and modify the Name and click Save.






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    HOW DO I DISABLE PASSIVE (PASV) MODE IN WSFTP?

    Question:

    How do I disable Passive (PASV) mode in WSFTP?


    Solution:

    1) Open WSFTP Pro.

    2) Create your FTP site in the Site Manager

    3) Edit the FTP site from the Site Manager and click on the Advanced link on the left. Uncheck "Use Passive mode for data connections"

     






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    HOW DO I DISABLE PASSIVE (PASV) MODE IN INTERNET EXPLORER?

    Question:

    How do I disable Passive (PASV) mode in Internet Explorer?


    Solution:

    1) Open Internet Explorer.

    2) Click on Tools | Internet Options.

    3) Click on the Advanced tab.

    4) Uncheck "Use Passive FTP for firewall" under the Browsing section.

    5) Click Apply | OK.

    6) Close Internet Explorer.

    7) ReOpen Internet Explorer.






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